beautifully decorated hotel, stunning gardens, spacious common areas

Poor management oversight needs addressing!!! There's too much reliance on staff without sufficient support, leading to delays and confusion around check-in and luggage retrieval!!!

All fine, but WiFi issues

my recent stay at the hotel was delightful. the room was spacious and beautifully decorated, providing a cozy atmosphere that exceeded my previous experiences in southampton. the serene gardens and attentive staff made our visit truly enjoyable while exploring nearby attractions.

lift was out of service

The bathtub was enormous, but the window frames were dirty.

The stunning gardens and intimate duck pond create a perfect romantic vibe. Loved the spacious room with a garden view.

Felt warm, no complaints at all.

Strongly recommend for a lightning trip

Charming staff, comfortable room, the friendly young lady who checked us in made us feel welcome, and the well-equipped room ensured a restful night’s sleep.

Thoroughly pleased.

During my stay, I appreciated the elegant decor and the tranquil gardens, providing a peaceful escape after my cultural explorations. The spacious common areas made it easy to relax, though a lack of air conditioning left the room warm at night. a pleasant experience.

I truly appreciated the elegant decor and peaceful gardens, which were easily accessible and added a sense of tranquility to my stay. The spacious common areas allowed for comfortable movement and relaxation, making it very welcoming for seniors.

More senior-friendly dining options would be helpful.

I stayed for one night to celebrate our wedding anniversary and requested the same suite from our wedding. The staff were incredibly attentive and polite, making us feel very welcome. Breakfast was a highlight with plenty of options and delicious food. the room we stayed in felt outdated, similar to what it was five years ago. The halls and stairs showed no signs of change, and the wallpaper looked tired. We struggled to sleep due to noise from the floor above. someone kept walking around from 4am. Eating in the evening was chaotic as staff were overwhelmed by a new management member who struggled to coordinate. Despite this, I believe that with some much-needed attention to the hotel, it could become a wonderful place again.

great vibes and comfy chairs!

Massive room with 2 super comfy armchairs and a nice little coffee table. The view of the grounds and lake was just awesome—so peaceful! Only bummer was getting hyped for football on Sky Sports and then seeing a blank screen. Oh, and the restaurant was nice—perfect for a chill meal after exploring!

the hotel is super grand n has a nice art deco vibe. the staff r really friendly n check in was easy. our room was spacious with a comfy bed n fluffy towels. breakfast was yum, loved the nicely browned bacon! great grounds 2 walk around too.

would definitely come back

Really liked the spacious room with comfy bed and large seating area. Enjoyed a good shower with fluffy towels, tea/coffee maker, and nice toiletries in the private bathroom. The hotel had a lovely art deco vibe and the gardens were perfect for a nice walk. The breakfast had nicely browned bacon and friendly staff made check-in easy.

we had a lovely big room which was super comfy and clean, great parking too. the decor is nice and made us feel relaxed, felt more like staying in a grand house than a hotel. breakfast was included and it was pretty good. really close to where we needed to catch our cruise from, which was super handy.

the only downsides were that there was no air con in the room which made it kinda warm at night and the pillows were a bit too deep for my liking. also, we had to wait a bit too long for dinner service, not great.

I had a fantastic stay! The breakfast was outstanding, especially the freshly cooked hot options. The room was wonderfully spacious and well-decorated, with excellent bathroom amenities. The beautiful art deco features added so much charm!